RETURN POLICY

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RETURNS

 

If you are not fully satisfied with your new purchase, you have the right to return it within 14 days of delivery date without giving any reason. We offer refund on all our pieces excluding items marked as "Final Sale". "Final Sale" items cannot be returned for a refund, only for exchange or store credit.

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• Fill the Returns/Exchange Form which is enclosed in your parcel, pack properly and send your return to the address written on the form, along with the original receipt.

• Customers are responsible for return shipping charges.

• Once we've got your return, we'll issue your refund within 8-10 business days.

• In the case of a "Final Sale" product, a credit coupon of equal value will be issued and emailed to you in order to use it at your next purchase. Credit coupons expire 3 months after issue date.

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Please note that items which are not in their original condition or items sent back after the 14 day period will not be accepted and immediately returned. In this case, the customer will be charged with the shipping cost.

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ORDER CANCELLATION

 

Send us your cancellation request to as soon as possible.

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Sorry but we can't make any changes on your order after you've placed it. However, you may be able to cancel your order and place a new one instead.

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EXCHANGE

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Exchange of a purchased item can only be accepted if you would like to swap sizes or colors and depends on the availability.  

 

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• Fill your desired color/size in the Returns/Exchange note inside your parcel, pack properly and send it back to us including the original receipt within 14 days of delivery date.

• Customers are responsible for return shipping charges.

• Once we’ve got your package, we will ship the new product within 3 business days for free, if it is available or else we will proceed to a refund or a credit coupon in case of a "Final Sale" item.

• In case you wish to exchange a "Final Sale" item, you are responsible not only for the return shipping charges but also for the shipping cost incurred for sending the new item/s back to you.

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INTERNATIONAL CUSTOMERS

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At this time we do not offer direct exchanges for International Customers. If you need a different size/color please place a new order and follow the return instructions as described above for a refund on your original order. 

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Original and return shipping costs are non refundable, that means that you will receive a refund for the returned item(s) but not for the shipping.

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FAULTY ITEM

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We proud ourselves on offering the highest quality merchandise but a mistake may occur. If you received a faulty item please contact us at info@fotinikaragianni.com.

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