RETURN POLICY

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RETURNS

 

If you are not fully satisfied with your new purchase, you have the right to return it within 14 days of delivery date without giving any reason. We offer refund on all our pieces excluding items marked as "Final Sale". "Final Sale" items cannot be returned for a refund, only for store credit.

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  • Fill in the 'Return' field on the Returns/Exchange Form which is enclosed in your parcel, pack properly and send your return to the address written on the form, along with the original receipt within 14 days of the delivery date.

  • Customers are responsible for return shipping charges.

  • Once we've got your return, we'll issue your refund within 8-10 business days.

  • In the case of a "Final Sale" product, a credit coupon of equal value will be issued and emailed to you in order to use it at your next purchase. Credit coupons expire 3 months after issue date.

  • Original and return shipping costs are non refundable, that means we will refund you (or give you store credit) the cost of the products but not your delivery charges.

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Items that are not in their original condition or items sent back after the 14 day period will not be accepted and immediately returned. In this case, the customer will be charged with the shipping cost.

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ORDER CANCELLATION

 

Send us your cancellation request to info@fotinikaragianni.com as soon as possible.

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Sorry but we can't make any changes on your order after you've placed it. However, you may be able to cancel your order and place a new one instead.

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EXCHANGE

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Direct exchanges are accepted in case you wish for another size/color and only for Domestic Customers.

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  • Fill in the 'Exchange' field on the Returns/Exchange Form which is enclosed in your parcel, pack properly and send it back to us including the original receipt within 14 days of the delivery date.

  • Customers are responsible for return shipping charges.

  • Once we’ve got your package, we will send the new item within 3 business days (free of charge) if it's available. Otherwise we will issue a refund/credit coupon.

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INTERNATIONAL CUSTOMERS

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At this time we do not offer direct exchanges for International Customers. If you need a different size/color please place a new order and follow the return instructions as described above for a refund on your original order. 

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  • Customers are responsible for return shipping charges.

  • Original and return shipping costs are non refundable, that means we will refund you the cost of the products but not your delivery charges.

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FAULTY ITEM

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We proud ourselves on offering the highest quality merchandise but a mistake may occur.

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If your product is faulty or damaged, you can email us at info@fotinikaragianni.com with photographic proof & request a repair/replacement or a refund. 

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​Please do not attempt to repair a faulty product yourself or allow anyone else to carry out repairs as you will not be able to claim a remedy.

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