RETURN POLICY

​

RETURNS

 

If you are not fully satisfied with your new purchase, you have the right to return it within 14 days of delivery date without giving any reason. We offer refund on all our pieces excluding items marked as "Final Sale". "Final Sale" items cannot be returned for a refund, only for store credit.

​​​

• Please complete the Return/Exchange Form included in your parcel, securely pack the item(s), and send them back to us together with the original receipt within 14 days of the delivery date.

• Customers are responsible for all return shipping costs.

• Once we have received your return, we will process your refund within 8–10 business days. For "Final Sale" items, a store credit coupon of equal value will be issued instead of a refund.

• Please note that original shipping charges and return shipping costs are non-refundable. This means that your refund (or store credit) will cover only the value of the returned products and will not include any delivery or return shipping fees.

​

Items returned in a condition other than their original state, or returned after the 14-day return period, will not be eligible for a refund or exchange and will be returned to the customer at the customer's expense.

​

ORDER CANCELLATION

 

Send us your cancellation request to info@fotinikaragianni.com as soon as possible.​

​

EXCHANGE

​

Direct exchanges are available only for customers in Greece and only if you wish to exchange an item for a different size or color.

​

• Please complete the Return/Exchange Form included in your parcel, securely pack the item(s), and send them back to us together with the original receipt within 14 days of the delivery date.

• Customers are responsible for all return shipping costs.

• Once we have received your return, we will dispatch the replacement item within 3 business days, subject to availability. The shipment of the replacement item is free of charge. If the requested item is unavailable, we will issue a refund or provide a store credit coupon of equal value.

​

INTERNATIONAL CUSTOMERS

​​

At this time, we do not offer direct exchanges for international customers. If you require a different size or color, please place a new order and follow the return instructions above to receive a refund for your original order.

​

• Customers are responsible for all return shipping costs

• Please note that original shipping charges and return shipping costs are non-refundable. Refunds will cover only the value of the returned products and will not include any shipping fees.​

​

FAULTY ITEM

​

We proud ourselves on offering the highest quality merchandise but a mistake may occur.

​

If your product is faulty or damaged, you can email us at info@fotinikaragianni.com with photographic proof & request a repair/replacement or a refund. 

​

​Please do not attempt to repair a faulty product yourself or allow anyone else to carry out repairs as you will not be able to claim a remedy.

​